Help center

How can we help?

Quick answers for signing in, viewing a plan, uploading content, or managing your account.

Pre-launch operational document. Contact details are present, but legal approval is still required before this can become effective or be used in App Store.

Updated: July 22, 2026Operator: Pending legal approvalAddress: Pending legal approval

Quick help

I cannot sign in

Use the same email as your invitation, request a fresh link, check spam, and contact support if access still fails.

I cannot see my plan

A plan appears after your linked professional publishes it. Confirm the workspace and refresh the screen.

A photo or video will not upload

Check your connection, use a supported photo or video, and keep the file under 100 MB. You can cancel and retry.

I want to delete my account

Open Settings in MOVUM, choose Privacy, then Delete account. MOVUM explains the scope before confirmation.

I need help with a plan

Questions about food, exercise, measurements, or guidance belong with the professional who created the plan. MOVUM is not an emergency service.

Before contacting us

Include the MOVUM version, device model, and a description of the issue. Do not email passwords, access codes, clinical data, body photos, or sensitive documents.

Security and emergencies

Report suspected unauthorized access using the security contact. Do not publish another person’s information.

If someone is in danger or needs immediate care, contact local emergency services.

Contact

Support: contacto@cortexia.mx Privacy: contacto@cortexia.mx Security: contacto@cortexia.mx

Lunes a viernes, 08:00-16:00 America/Mexico_City